Privacy Policy

Let's be real - we use your info to do business with you. That means processing orders, delivering flowers, sending you order confirmations, and keeping you updated on your arrangements.

We'll also use your contact details to answer questions, provide customer support, and occasionally send you updates about seasonal offerings or special promotions. Don't worry though, we're not spammy about it.

For our subscription box folks, we use your preferences to curate arrangements that match your style. No point in sending you roses every month if you're more of a wildflower person, y'know?

Sometimes we look at website analytics to understand what people are interested in and how we can improve. This helps us create better experiences and showcase the work that resonates most.

We're not in the business of selling your personal info to random companies. That's just not our style. However, we do need to share certain details with service providers who help us run things smoothly.

This includes delivery partners who actually bring your flowers to your door, payment processors who handle transactions securely, and email service providers who send out our communications. These folks are bound by strict confidentiality agreements.

If you're sending flowers to someone else, we'll obviously need to share the recipient's name and address with our delivery team. Can't deliver flowers without knowing where they're going!

In rare cases, we might need to disclose information if required by law or to protect our rights and safety. But again, that's pretty uncommon and we'd only do it when absolutely necessary.

Yeah, we use cookies - not the chocolate chip kind, unfortunately. These small files help our website remember your preferences and track how folks use the site.

Some cookies are essential for the site to work properly, like keeping items in your cart as you browse. Others help us understand which pages get the most love and where people might be getting stuck.

You can adjust your browser settings to refuse cookies if you want, but heads up - some features might not work as smoothly. Most browsers let you control this pretty easily in the settings menu.

We also use analytics tools like Google Analytics to get insights into visitor behavior. This data is anonymized and helps us make the site better for everyone.

Under Canadian privacy laws (specifically PIPEDA), you've got some solid rights when it comes to your personal information. Here's what you can do:

Access: You can ask to see what info we have about you. Just shoot us an email and we'll get that sorted.

Correction: If something's wrong or outdated, let us know and we'll fix it. Maybe you moved or changed your phone number - totally normal stuff.

Deletion: Want us to delete your data? We can do that, unless we're legally required to keep it for things like tax records or completed orders.

Opt-out: Don't wanna receive marketing emails anymore? There's an unsubscribe link at the bottom of every promotional message, or just tell us directly.

To exercise any of these rights, contact us at hello@lumarethveil.info or give us a call at (604) 555-2847. We'll respond within a reasonable timeframe.

We take protecting your information seriously. Our website uses SSL encryption - that's the little lock icon you see in your browser - to keep data secure during transmission.

Our systems are protected with firewalls and security measures to prevent unauthorized access. We regularly update our security protocols and only give access to employees who actually need it to do their jobs.

That said, no system is 100% foolproof. We do our absolute best to protect your data, but can't guarantee complete security. It's just the reality of doing business online these days.

If we ever experience a data breach that affects your personal info, we'll let you know promptly and explain what happened and what we're doing about it.

We keep your personal information for as long as needed to provide our services and meet legal requirements. For most customer data, that's around 7 years for tax and accounting purposes - pretty standard business practice in Canada.

If you haven't ordered from us in a while and aren't subscribed to our emails, we might reach out to see if you want us to keep your info on file. No response usually means we'll archive or delete it after a reasonable period.

Wedding and event client records get kept a bit longer since folks sometimes come back for anniversaries or future celebrations. But again, if you want it gone sooner, just ask.

Marketing preferences and browsing data typically get cleaned out more frequently, usually within a couple years if there's no activity.

Our website might include links to other sites - maybe venues we've worked with, suppliers we love, or social media platforms where we share our work. Once you click through to those sites, this privacy policy no longer applies.

We can't control how other websites handle your information, so it's worth checking out their privacy policies if you're concerned. We try to only link to reputable places, but it's always good to be aware.

Our social media presence on platforms like Instagram and Facebook is governed by those companies' privacy policies. When you interact with us there, they collect data according to their own rules.

Our services aren't directed at kids under 13, and we don't knowingly collect information from them. If you're under 18, please get a parent or guardian's permission before sharing any personal info with us.

If we somehow learn that we've collected data from a child under 13 without proper parental consent, we'll delete it right away. If you're a parent and think this has happened, please contact us immediately.